Privacy Policy

Rightway Painting & Decorating (Perth & surrounding suburbs, WA) respects your privacy. This policy explains what information we collect, why, and the choices you have.

What we collect

When you request a quote, we collect your name, phone number, email address, suburb, details about project and any photos you choose to upload. We use this information to assess and respond to your enquiry and provide our painting and decorating services.

AI-assisted enquiry assessment

We use Lovable AI, with an OpenAI model, to help Jacob review new enquiries. Your name, suburb, property type, requested work, job size, timeframe, optional budget and written project description are processed to produce a 1 to 10 suitability score, a short summary and a suggested callback flag. Phone numbers, email addresses and uploaded photos are not separately sent for AI assessment. Anything you include in your written description is also processed, so please avoid unnecessary sensitive information there.

This assessment considers the fit with our services, Perth service area, project scope and quality-focused approach. It assists human review; it does not automatically reject an enquiry or determine a price. The score and summary are stored with your enquiry. Lovable and OpenAI process the supplied text on our behalf and processing may occur outside Australia. The currently configured model endpoint is listed as zero data retention by Lovable; this does not delete the enquiry and assessment we store, or establish that all operational logs have zero retention. AI assessment is separate from Google advertising measurement, and your enquiry text and AI score are not sent to Google by this website. You can contact us to request human review, correction or deletion.

Advertising measurement

We advertise on Google. To measure how those ads perform, this website uses Google's advertising tag, which may set cookies and collect information about your visit, such as the pages you view and actions you take (for example submitting a quote form or tapping our phone number). This information is shared with Google for ad measurement and optimisation. Google's handling of this data is described at Google's Business Data Responsibility page.

Visitors in regions that require consent are asked to accept or reject this measurement before it starts, and it stays off unless accepted. You can change your choice at any time using the Cookie settings link in the footer of every page.

Elsewhere measurement can run without a banner, unless you reject it or your browser sends a Global Privacy Control opt-out. If location cannot be established, we ask first. Our country-level lookup treats Canada as requiring consent because it cannot distinguish Quebec. Phone taps measure an intention to call, not a completed call. We do not send your form contact details or photos to Google for customer matching.

Your browser retains an anonymous visitor reference and a history of advertising choices, including the time, detected country or unresolved location, notice version and choices shown. It also records the permission applying to reported conversions. A later withdrawal preserves earlier acceptance evidence and stops subsequent reporting, including in other open tabs. Cookie settings does not change your choice until you accept or reject. Clearing browser storage removes these local records.

How we protect your information

Enquiry details, photos and AI assessments are held in private website storage for our business use. Authorised website and AI service providers process information as described here. We do not sell your personal information. We share it only with the service providers that operate this website, enquiry assessment and our advertising measurement, as described above.

Your choices

You can ask us to access, correct or delete the personal information we hold about you, and you can withdraw your advertising measurement choice at any time through Cookie settings in the footer. Contact us at jacob@rwpd.com.au or 0458 363 559.